Terms & Conditions of use

By registering and accepting Perfumeheart’s (perfumeheart.com.cy) Terms and Conditions you confirm that you are at least 16 years of age and all information and details provided are correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behavior we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us please either email info@perfumeheart.com.cy or call us on +357 22282929, 09.00 to 17.00 (except Holidays). Messages can be left outside office hours. Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.

Perfumeheart.com.cy only sells 100% genuine products, we do not sell any fakes or copies.

Images are for illustration purposes only and may differ from the actual product received. Colours on some items, may vary due to limitations within the photographic process and screen variations.

We accept payment by credit/debit cards: Visa, Mastercard. perfumeheart.com.cy will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.

If you select to pay with credit/debit card via Viva Wallet Payment option, no extra charge will be made. If you select to pay via Paypal, and administration fee of €2 will be applied.

For our full delivery details and pricing please visit ‘Shipping & Delivery’ and for our returns policy please visit ‘Returns & Changes’.

All prices are in EURO (€) and include 19% VAT.

Perfumeheart.com.cy does not store any credit or debit card details.

The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned.

Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details, or full address details. PerfumeHeart reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied.

In some circumstances, initial postage prices quoted at the time of ordering may not be sufficient to cover actual postage costs. Should this be the case, PerfumeHeart reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.

PerfumeHeart reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.

PerfumeHeart reserves the right to withdraw, restrict use of promotional codes, and restrict use of promotional codes in conjunction with one another.

If PerfumeHeart is unable to fulfil part or all of your order due to stock becoming unavailable we will try to offer an alternative item or we will refund your payment for items we are unable to supply. Perfumeheart.com.cy will not be obliged to offer any additional compensation in any form for disappointment suffered.

Please notify PerfumeHeart if your order has not arrived within due time. Your parcel may then be deemed ‘missing’ and we can offer a replacement or refund.

PerfumeHeart is in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 please view our Privacy Policy page.

Any complaints should be made in writing by email to info@perfumeheart.com.cy Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 5 working days, the customer will be informed of all progress.