FAQs

Q: How much does the shipping cost?

A: For orders within Cyprus, there is no shipping charge for pick up from any Akis Express point. Delivery to a specific address will be charged €2. For International and Greece orders the shipping is €10.  


Q: In how many days will I receive my order?

A: Orders within Cyprus can be delivered within 1-2 working days. Orders placed after 17:00 will be processed the next working day. Orders placed during weekend or bank holidays will be processed the next working day.


 

Q: What should I do if my order is late?

A: In case your order is delayed, you can contact PerfumeHeart either by email at: orders@perfumeheart.com.cy, or by phone at: 22282950, Monday – Friday: 09:00 – 17:00.


Q: What can I do if I am not satisfied with the product I will receive?

A: You can notify PerfumeHeart either by email at: info@perfumeheart.com.cy, or by phone at: +357 22282929, Monday – Friday: 09:00 – 17:00, no later than one week after receipt. The service manager will explain the process of returning or changing the product. You can see details in the company’s Return Policy here.


Q: Can I cancel my order and have a refund?

A: In case you wish to cancel your order, you should contact us as soon as possible so that you can cancel it before it is processed and shipped. In case your order has been placed Monday – Friday: 09:00 – 17:00 then you should contact us by phone at +357 22282929, ​​while all other hours by email at orders@perfumeheart.com.cy. In case you contact us and your order has already been sent, the procedure will be followed as described in the Company’s Return Policy here.


Q: Are all your products authentic?

A: Yes. All our products that we distribute in the market have a listed production code from which you can check the date of production of the product through global sites as well as of course the corresponding barcode according to which you can find all the information with a simple internet search concerning it, (such as the company that manufactures it, their phones, etc.).


Q: I want a product that is not available in your online store. Could you bring it?

A: You can contact PerfumeHeart at: info@perfumeheart.com.cy, or by phone at: +357 22282929, Monday – Friday: 09:00 – 17:00, to report which is the desired product and to inform you if and when we can bring it to you.


Q: I find it difficult to place my order. Can you help me;

A: You can contact PerfumeHeart at: info@perfumeheart.com.cy, or by phone at: +357 22282929, Monday – Friday: 09:00 – 17:00 and tell us what problem you are facing so we can help you.


Q: What is the difference between Eau de toilette (EDT) and Eau de parfum (EDP)?

A: EDP ​​(Eau de Parfum) is one of the most common fragrance categories and is the deepest and most intense fragrance. It has an 8-15% concentration of oils, while on average last 3-5 hours.

EDT (Eau de Toilette) are usually cheaper than Eau de Parfum as they contain fewer aromatic oils and their shelf life is between 2 and 3 hours.

You can find more information about the types of perfumes here.


Q: What is the Draft Box?

A: The Draft Box perfumes are exactly the same as the ordinary but in plain white box which is of lower cost.


Q: What are the notes of the perfume?

A: A fragrance consists of three layers which we call notes.

Top Notes: They contain strong oils and are the ones that give us the first impression when we smell a perfume. This layer is ephemeral and short-lived, 5-10 minutes.

Heart notes: They are the center of the fragrance and those that give it its fullness and character. We notice them after the first 10 minutes just before the top notes fade.

Base notes: They are the ones that leave the most intense expression and determine the real character of a perfume. They last much longer than the other notes, due to the interaction they have with the skin making the fragrance stand out.


Q: Why are your products so cheaper than the rest of the market?

A: At PerfumeHeart we pursue a low profit policy so that everyone can get their favorite perfumes at the best market price. We also purchase large quantities of products and pay in cash so that we can achieve offering the best prices for our customers. Finally, business management through the online environment enables us to have low operating costs by transferring the benefit to our customers.


Q: Why buy from PerfumeHeart?

A: With your purchase from PerfumeHeart ensures the best price in the Cypriot market and not only, you can choose from a wide variety of authentic perfumes, while you have immediate delivery without any additional costs.


Q: Why subscribe to PerfumeHeart?

A: By registering at PerfumeHeart you declare your personal information once and as a result you can make your orders more easily and quickly in the future, saving valuable time.

In addition, you have access to the history of your orders, where you can see information about previous orders, their purchase dates, shipping and payment methods, etc.


Q: I forgot my personal account password. What to do;

A: You can click on “Forgot my password” on the Log In screen, enter the email of your account and the system will send you a confirmation email. Click on the link that will be sent to your email and enter your new password.


Q: How can I update my personal account information?

A: You can go to Account Details and change any information you want from there, as well as your password.


Q: Is it necessary to have a bank card to buy from PerfumeHeart?

A: To order products from the PerfumeHeart website, you need to have a banking card, a Paypal account, or you can pay in cash upon delivery of the package.